Last updated: October 19, 2026
Audimetra subscriptions are billed through Paddle. This page describes the request path for Audimetra accounts; Paddle's payment and buyer policies and applicable law also apply.
The evaluation trial, when enabled for an account or device, is provided for product assessment. Sandbox checkout is for integration testing and does not create a Live charge. A checkout session or incomplete transaction does not grant paid license access.
Request cancellation from the Customer Portal. Cancellation timing and the end of access depend on the plan, the transaction status, and applicable law. We do not revoke access retroactively for a period that has already been paid unless required by law or an approved refund.
Submit the reason and transaction details through the Customer Portal. We assess requests fairly, considering duplicate charges, failed or materially unavailable service, mistaken purchases, applicable trial terms, and mandatory consumer rights. Approved refunds are returned through the original payment method where possible.
Because Paddle processes payment details, Paddle may need to participate in payment verification, tax, chargeback, or refund handling. Do not send card numbers or other payment credentials through the Audimetra portal.
This policy may be updated when the billing flow or applicable requirements change. The effective date above identifies the current version.